Staff

Hansine B. Fisher, MSW

Hansine brings decades of experience helping state and local governments, as well as community-based organizations, improve services for vulnerable populations. She has led initiatives across health, mental health, juvenile services, child welfare, and education agencies—always with a focus on maximizing resources, driving systemic reform, and creating outcomes-based management strategies.

Over the years, Hansine has developed and implemented comprehensive systems for federal claiming, including web-based time surveys and documentation tools designed to withstand state and federal audits. Her expertise spans EPSDT reimbursement, Targeted Case Management, school-based Medicaid services, and Medicaid administration strategies. She is recognized for translating complex policy into practical, effective solutions that strengthen programs and deliver real results.

Carolyn Schuster, MPP

Carolyn brings over 20 years of experience leading large-scale programs and projects in partnership with state agencies and public health organizations. She is recognized for her expertise in policy research and analysis, program operations, and technical documentation—translating complex policy requirements into clear, actionable guidance through manuals, training materials, and resource tools.

Her background includes leading Medicaid Administrative Claiming initiatives, facilitating statewide steering committees, developing and interpreting policy guidance, and directing quality assurance efforts. Known for fostering collaboration across diverse stakeholders, Carolyn ensures projects stay organized, compliant, and strategically aligned—helping clients achieve efficiency, strengthen partnerships, and maximize revenue opportunities.

Hilary Morgan

Hilary specializes in Medicaid claiming implementation and development for schools, local government agencies, and community partners. Her knowledge in federal and state requirements along with her on the ground experience working in various environments lends to creative, solution driven, client-centered outcomes.

Her experience includes working with various public and state partners to ensure program operations are maximizing claiming potential that is compliant and audit ready. Clients value her strategic approach and collaboration when implementing programs and sustaining revenue streams.

James Adney

James is an experienced programmer and systems designer who leads the development of HFA’s web-based applications. He works closely with staff and clients to create tools that streamline operations, improve user experience, and meet all state and federal compliance requirements.

He has developed automated invoicing systems, customized web-based time surveys, and other applications that simplify complex processes for clients. With a deep focus on interface design and usability, James ensures every tool HFA delivers is both effective and user-friendly.

Elisa Mack

Elisa supports clients and senior staff across multiple projects, bringing experience in Medicaid Administrative Claiming and Targeted Case Management. She is skilled in data analysis, quality assurance, and day-to-day program monitoring, helping clients maintain smooth operations and clear communication. Elisa’s collaborative approach ensures that projects run efficiently and deliver measurable value.

Jill Reynolds

Jill has many years of experience providing project support, process monitoring, and administrative assistance for state and local agencies. She works across a variety of projects. Jill’s strong organizational skills and attention to detail help keep projects coordinated and responsive to client needs.

Emma Chaput

Emma brings expertise in project coordination and data analysis, with a specialized focus in Medicaid Administrative Claiming (MAC). She assists in managing the day-to-day operations of Time Survey requirements between contract holders and HFA, ensuring workflows remain accurate, timely, and effective. She organizes and supports program meetings and conferences, helping to foster collaboration and knowledge sharing. Emma is a trusted resource for clients and colleagues seeking accuracy, clarity, and reliability.

Zach Selland

Zach specializes in the design, development, and maintenance of HFA’s suite of web-based applications. He collaborates with senior staff to build tools that adapt to evolving client needs while maintaining compliance and usability. With extensive experience in both UI/UX design and graphic design, Zach ensures that every application is not only technically sound but also visually intuitive and easy to use.

Sarah Newman

As Administrative Assistant with a background in medical administration and patient access, Sarah plays a key part in ensuring operational preparedness and compliance. She supports audit readiness, analyzes data to inform decision-making, and helps roll out new policies to align with statewide updates. Her experience in fast-paced healthcare environments gives her a unique perspective on efficiency, accuracy, and the day-to-day service she provides HFA clients.

Charles (Will) Spain

As an Accountant with a background in finance and data analysis, Will supports a range of financial operations, including invoicing, documentation, and program reporting. He actively contributes to both Medi-Cal Administrative Activities and Targeted Case Management programs by ensuring accuracy, consistency, and timely communication. His analytical mindset and collaborative approach make him a dependable resource in fast-paced environments.

Aya

Aya makes sure the team remembers to take breaks, chase balls, and go for walks. She supports the team with snuggles and belly rubs.